Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Howden
GPhC Registration No. 9012511
Last Updated: July 2026

Pharmacy Weight Loss Howden is a GPhC registered online pharmacy weight loss clinic. We are committed to protecting your personal data and handling it responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy explains how we collect, use, and protect your information.

1. Who We Are

We are the data controller for all personal information collected through our services. As a regulated pharmacy, we are legally obligated to handle patient data with the highest standards of confidentiality and security. Our GPhC registration number is 9012511.

2. Data We Collect

To provide safe and effective weight loss services, we may collect the following information:

• Personal details: Full name, date of birth, address, email address, and phone number
• Health information: Medical history, current medications, weight, BMI, and any relevant clinical details required for safe prescribing
• Payment information: Billing details processed securely through our payment provider
• Technical data: IP address, browser type, and usage data collected when you visit our website
• Consultation records: Information submitted through our online consultation forms

We only collect data that is necessary to provide our services safely and legally.

3. How We Use Your Data

Your data is used for the following purposes:

• To assess your suitability for weight loss treatments through our pharmacist-led consultation process
• To dispense and arrange delivery of approved medications, typically within 1 working day of pharmacist approval
• To maintain accurate and complete patient records as required by GPhC regulations
• To communicate with you regarding your treatment, orders, and any follow-up care
• To process payments securely
• To comply with our legal and regulatory obligations as a registered pharmacy
• To improve our website and services based on aggregated, anonymised usage data

Our lawful bases for processing your data include the performance of a contract, compliance with legal obligations, and where necessary, your explicit consent for processing special category health data.

4. Cookies

Our website uses cookies to improve your browsing experience and analyse site traffic. Cookies are small text files stored on your device. We use:

• Essential cookies: Necessary for the website to function correctly
• Analytics cookies: To understand how visitors interact with our site, helping us improve our services
• Functional cookies: To remember your preferences and settings

You can control cookie settings through your browser at any time. Disabling certain cookies may affect your experience on our website.

5. Third-Party Sharing

We do not sell your personal data to third parties. We may share your information only in the following circumstances:

• Healthcare providers: With other clinicians involved in your care, where clinically appropriate
• Delivery partners: Limited address and order details shared with our courier to fulfil your prescription delivery
• Payment processors: Secure payment data handled by our third-party payment provider
• Regulatory bodies: Where we are legally required to disclose information to authorities such as the GPhC or NHS
• IT and software providers: Trusted service providers who support our systems, all bound by strict data processing agreements

All third parties we work with are required to handle your data securely and in compliance with UK data protection law.

6. Data Retention

We retain patient records for a minimum of eight years from the date of your last contact with us, in line with NHS and pharmacy regulatory guidelines. After this period, your data is securely deleted or anonymised.

7. Data Security

We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our systems are regularly reviewed to maintain high security standards appropriate for a healthcare provider.

8. Contact Us

If you have any questions about this privacy policy, wish to make a request regarding your personal data, or have a concern about how we handle your information, please contact us. We aim to respond to all data-related enquiries within 48 hours.

Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

You also have the right to raise concerns with the relevant supervisory authority if you believe your data has not been handled appropriately.